Refund Policy
30-Night Sleep Guarantee
We want you to sleep better — genuinely. That's why every Moonlyt product is covered by our 30-Night Sleep Guarantee: try it for up to 30 nights from the day your order is delivered. If it isn't helping you sleep better, contact us and we'll arrange a return, exchange or refund.
How to start a return
Email us through our contact page within 30 days of delivery with your order number and a short note about what didn't work. We reply within 24 hours with return instructions. Please don't send items back without contacting us first — returns without prior approval may not be accepted.
Return conditions
- Items should be in their original condition with all included accessories and packaging where possible.
- For hygiene reasons, sleep masks can only be returned if unused or defective.
- Please include your order number with the return.
Return shipping
- If your item arrived damaged, defective, or not as described, we cover the return shipping cost or issue a refund/replacement without requiring a return.
- For change-of-mind returns under the 30-Night Guarantee, the customer covers return shipping.
Refunds
Once your return is approved and received (or, for damaged/defective claims, once verified with photos), we'll issue your refund to the original payment method within 5–10 business days. You'll receive an email confirmation when it's processed. If a refund hasn't appeared after 10 business days, contact us and we'll chase it with the payment provider.
Exchanges
Prefer a different colour, size or product? Contact us and we'll arrange an exchange — the fastest route is usually a refund on the original item and a new order for the replacement.
Damaged or wrong items
If your order arrives damaged or incorrect, email us within 7 days of delivery with a photo of the item and packaging. We'll send a replacement or issue a full refund — no return required in most cases.